Snapper
Refund policy
Last updated 2026-08-29.
14-day money-back guarantee
If Snapper Pro or Lifetime isn’t right for you, email us within 14 days of your purchase and we’ll refund it in full — no questions asked. Snapper also includes a free 14-day full-feature trial, so you can evaluate every Pro feature before paying.
How to request a refund
- Email support@snapper.nexis.io.vn from the address you used at checkout, or reply to your Paddle receipt.
- Include your Paddle order number (on the receipt).
- We process the request within 5 business days. The refund is issued to your original payment method by Paddle, our merchant of record; the time it takes to appear depends on your bank or card issuer.
On refund, the associated license key is deactivated. You may keep using the free tier of Snapper.
After 14 days
Purchases are generally non-refundable after 14 days, since Snapper is a one-time digital purchase with no recurring charges. If something is broken and we can’t fix it, contact us anyway — we’ll make it right.
Yearly renewals
The optional $10/year update renewal is a one-time charge each year, not an auto-renewing subscription. The same 14-day money-back guarantee applies to each renewal payment.
Duplicate or accidental charges
Contact us and we’ll refund any duplicate or clearly accidental charge in full, regardless of the 14-day window.
Statutory rights
Nothing in this policy limits any refund or cancellation rights you have under the consumer law of your country. Paddle handles VAT, sales tax, and chargebacks as the merchant of record.